Returns:
If you have purchased an Ecozoi product or accessory from Ecozoi.com within the last 30 days and would like to return or exchange it, please click here to initiate your return or to receive a replacement. Our friendly staff will respond to you the same day. We will initiate a free return if you select that option during the checkout, else we will process the refund, less return shipping fees. Returned items must be in new, unused condition, and shipping back in their original packaging. Refunds are usually processed within 5 business days.
If it is more than 30 days from the date of purchase, please refer to our Warranty section below.

Warranty:
Please register your product here for Warranty. Each Ecozoi product comes with a 1 Year manufacturer warranty for any manufacturing related defects. If you have purchased an Ecozoi product or accessory from Ecozoi.com and the product has been damaged due to a manufacturing defect, we will process a partial refund to account for the period the product has been in use. Images of the full extent of damage are needed prior to processing the partial refund.

Extended Warranty:
Please register your product here to receive a complementary 1 year extended manufacturer warranty for any manufacturing related defects. If you have purchased an Ecozoi product or accessory from Ecozoi.com and the product has been damaged due to a manufacturing defect, we will process a partial refund to account for the period the product has been in use. Images of the full extent of damage are needed prior to processing the partial refund.

**Please note**Normal wear and tear, including scratches and dents, misuse of product, such as damage from placing lunch boxes in a freezer, and not following proper instructions of use, are not covered under our warranty.